This policy explains what Cookies are. It also explains the choices customers will be able to make about whether we can put some types of cookies on their PC or device in the future, as currently this site (www.eg.kfh.com) does not use any type of cookies, In theeventuality this changes, we will make sure we ask for your consent to use such cookies and this policy will be updated accordingly.

In this policy, where we say ‘cookies’ it can also mean other software that collects data while customers use our websites.

Data we would collect will be held by the KFH Group. We will use this data to:

• Protect you from fraud and keep improving security

• Study how people use our websites and apps and our other services, so we can improve them

• Decide which of our products, services and offers may be relevant for you

• We may share this data with other companies in the Group. We do not sell data to organisations outside our Group.

What are Cookies?

Cookies are small files that are sent to customers PC or device when they visit a website. They stay on the device and are sent back to the website they came from when customers visit it again. Cookies collect data and send it to us while the customers use the site.

Session and persistent cookies

All cookies are either session cookies or persistent cookies.

Session cookies

last for the length of the customers visit to a website.

They delete themselves when the customer closestheir browser.

Session cookies can help with security. For instance, they can keep the customer logged in as they move around a website.

Persistent cookies stay on the device when the customer closestheir browser.

They are used for many functions, for example, they can remember a username for websites where the customer logs in. They can also store the customers’ choices for when the customer revisits the website.

These can make the customers’ visit to a site more convenient, such as remembering their saved passwords for next time. These can last for 1 day, 30 days or permanently, depending on the site.

First and third party cookies

Whether a cookie is first or third party depends on where it comes from.

First party cookies are set by websites you go to.

Third party cookies are set by outside organisations. For example, you may be on a website that has ‘Like’ and ‘Share’ buttons for social network sites. If you click one, the social network site will put a ‘third party’ cookie on your device. That cookie may then collect data about you and send it to them too. You will need to set your privacy choices on their site, to tell them how they can use your data.

We will use our own cookies and not outside companies such as social media, search engines, or other advertising networks.

Essential cookies and cookies you can choose

Different types of cookies will do different jobs on our website. Some are needed to make the website work. We will need your consent to use others that are not essential. You will be able to change your choices at any time. Just click the ‘Cookies’ link at the end of any page.

 

Category	What they do	My Choices
Strictly Necessary	These cookies are needed to run our website, to keep it secure if you are logged in and to obey regulations that apply to us. If you are a customer, they help us to know who you are so you can log in and manage your accounts. They also help us keep your details safe and private. Other important functions they do: Help you navigate around the site Tell us if you’ve been to it before and which pages you went to Inform us how the site is performing, so we can find and fix any problems.	You can’t turn off these cookies
Functional	These cookies are used for remembering things like: Your username on the logon page Your region or country Your preferred language Accessibility options like large font, contract, etc.	You can’t turn off these cookies
Performance	These cookies tell us how you and other customers use our website. This enables us to: Improve the performance of our services Improve the products we provide Enhance your website experience	We will ask for your consent to use these cookies

 

Please keep in mind

Multiple users:

If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see ads based on sites they have visited as well as sites you have visited.

Cookies with more than one use:

Some of our cookies will collect data for more than one use. We will only use these cookies for their essential purposes unless you have given your consent to any other uses they have.

Cookies that are already on your device:

Turning off one or more types of cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.

Managing cookies choices in your browser:

You will be able to turn off or delete cookies in your browser. If you do this, it may affect sites that use similar cookies to us.

Cookies choices you set in your browser replace any you set on a single website.

For example, if you run an ad blocker on your browser, you won’t see ads that are tailored to you, even if you have turned on marketing cookies.

Find out how to manage cookies in common browsers (Internet Explorer, Chrome, Firefox and Safari) on the ICO’s website: Cookies settings